Wi-Fi
Can’t connect
or keeps dropping
We ask a lot of our iPhones and iPads.
They keep us connected, hold our photos, play our music,
and help us get through the day. But when something
changes or stops working, a device that makes life easier
can suddenly become frustrating.
Sometimes a little personal help is all it takes.
TapHelp offers patient, one-on-one help from a real person so you can get back to using your iPhone or iPad instead of wrestling with it.
Helping a parent or loved one?
You can arrange a TapHelp appointment for them.
How I can help
Texts
Messages won’t send
or look different
Photos
Find, save, share,
or organize photos
Setup, missing mail,
or other problems
Settings
Make your iPhone
or iPad work your way
Scams
Not sure if a message
or pop-up is real?
As easy as...
1. Make an appointment
Call or text (631) 623-0099
or email help@taphelptech.com
2. Connect
By phone or screen share.
You stay in control.
3. Get help
We work through the problem
together, at your pace.
Who you’ll be working with
David Wayne
Support Specialist
Call me. I can help you.
I provide patient, one-on-one help with everyday iPhone
and iPad problems. We work by phone or screen share,
at your pace, without jargon or judgment.
I have 15 years of professional IT help desk and technical
support experience. For more than 25 years, I’ve also been
the person family and friends turn to when they need help
with everyday technology.
When you call TapHelp,
you work directly with me.
Simple pricing
45 minutes — $45
One-on-one help by phone
or screen share.
No membership required.
Common questions
How does screen sharing work?
You share your screen so I can see what you’re seeing and guide you
step by step. You remain in control of your iPhone or iPad the entire time.
step by step. You remain in control of your iPhone or iPad the entire time.
Will you need my passwords or verification codes?
You enter your own passwords and verification codes.
You should never give anyone your passwords or security codes.
You should never give anyone your passwords or security codes.
What kinds of problems can you help me with?
I can help with everyday iPhone and iPad issues such as Wi-Fi, texts, photos,
email, settings, suspicious messages or scams, and other common questions.
email, settings, suspicious messages or scams, and other common questions.
What if my problem can't be fixed during the appointment?
If the problem requires something beyond what I can safely handle remotely,
I’ll explain what the next step should be and help point you in the right direction.
I’ll explain what the next step should be and help point you in the right direction.